Terms & Conditions for Edinburgh plumbing company services

Terms & Conditions
1. Acceptance of Work
Edinburgh Plumbing Company reserves the right to refuse or decline any work at its own discretion.
2. Call Out Fee & Charges
* Edinburgh Plumbing Company reserves the right to charge a minimum 1 hour call out fee of £65+vat for all appointments, whether or not any work is carried out. If for any reason we are unable to carry out works during attendance, the minimum 1 hour call out fee would still be payable for our attendance, plus the cost of any additional labour time over the first hour, and parts/materials if used.
* The minimum 1 hour call out fee is charged irrespective of the work being completed in less than this time. All jobs are either fixed price labour, as quoted, unless further works are deemed necessary as highlighted in section 3, or at an hourly rate of £65+vat. Surveys are carried out free of charge.
* Out of hours services which include but are not limited to evenings after 6pm, weekends and any public holidays are subject to double the standard hourly rate unless otherwise specified beforehand.
3. Cost Estimates
* Quotations are valid for 28 days. If acceptance has not been received by then, the estimate
can be withdrawn.
* Unless otherwise stated, this is a Time & Materials estimate which does not constitute a firm or fixed price. The estimate defines a likely minimum cost based upon the visual inspection of the site and the work involved. The cost may therefore increase if unforeseen circumstances arise. In this case, you will be advised in writing of any increase prior to any further work being carried out and you then have the right to cancel this contract.
* Edinburgh Plumbing Company has the right to cancel this contract if; after the submission of this estimate, you request or instruct Edinburgh Plumbing Company to provide additional works or services not referenced or detailed within this estimate. there is an increase in the cost of materials prior to the work being carried out
-following the submission of this estimate, it is discovered further works and services need to be carried out which had not been anticipated. -following submission of the estimate or works carried out, it is discovered that there was a manifest error when the estimate was prepared. You will reimburse Edinburgh Plumbing Company for any and all expenses incurred (including labour, materials and equipment hire) if this work is subsequently cancelled by you.
4. Prices and Payment
* All invoices are due for payment immediately upon completion of works or delivery to the customer.
* All appointments made for works to be carried out are done so with payment due immediately upon completion / delivery of invoice.
* Where any services or works provided by Edinburgh Plumbing Company is subject to snagging, you agree to make payment of 95% of the total invoice amount immediately following completion of work. You must then provide access without delay to allow the snagging to be finalised and completed. Payment for the remaining 5% balance will be due following completion of the snagging by Edinburgh Plumbing Company.
* If you are represented by a third-party person(s) or agent(s) (such as a managing agent, landlord, tenant or other occupier, friend, family, contractor or another representative), in the event of non-payment, the third party will be responsible for full payment unless Edinburgh Plumbing Company has agreed otherwise in writing prior to any works commencing.
* For any late payments whether in part or in full of an invoice, these will be subject to the daily interest rate of 3% over the base rate, until the payment in full is received.* Should any legal costs be incurred by Edinburgh Plumbing Company in order to receive payment, in part or full, for any works carried out, Edinburgh Plumbing Company will seek to recoup those costs from the person(s) responsible for payment of the invoice.
* Edinburgh Plumbing Company will be under no obligation to provide or issue any guarantees, certificates or other similar documents to the customer for works, unless payment has been made and received in full.
5. Completion of Work
Edinburgh Plumbing Company will advise you of the date and time for the work to be carried out and will always endeavour to ensure they maintain this schedule and that they attend at the agreed time. However, Edinburgh Plumbing Company accepts no liability in respect of late/non-attendance at any site, or for the late/non delivery of any equipment or materials. All times, including completion times, provided by Edinburgh Plumbing Company are estimates only.
6. Defects
Subject to the exclusions listed below, Edinburgh Plumbing Company undertakes to make good and repair any defect in completed work, provided that;
• It is agreed and that there is clear evidence that Edinburgh Plumbing Company carried out the original work
and that the alleged defect can be attributed to this work.
• The defect is reported within six months of the original completion date.
• Edinburgh Plumbing Company is given the time to inspect the work and correct any alleged defect.
• This inspection shall only apply to work carried out and completed by Edinburgh Plumbing Company that
has been paid in full by the customer.
• Following the inspection, if it transpires the alleged defect is not the result of any work or service carried out or provided by Edinburgh Plumbing Company, Edinburgh Plumbing Company reserves the right to make a charge to the customer for the inspection visit at its standard rate. Edinburgh Plumbing Company cannot be responsible for;
Any parts or materials supplied with the manufacturers or suppliers guarantee or any parts that are paid for or supplied directly from the customer.
Any systems or structures which it has not installed.
Any defects resulting from the misuse, wilful act or faulty workmanship by you or any other third party working for or under the direction of the customer.
Any structural defects, such as but not limited to subsidence and its resultant effect.
Any damage to drainage systems caused by any outside force or root penetration.
7. Indemnity
* You shall indemnify Edinburgh Plumbing Company against any and all actions, claims, demands, suits, losses, costs, expenses and charges which it may suffer or incur in connection with a claim by a third party, resulting from a breach of the customers obligations, undertakings and representations and warranties in connection with this contract.
8. Limitation of Liability
Edinburgh Plumbing Company liability shall be limited to:
* The repair or making good of any defect pursuant to its undertaking in section 8 below and subject to section   5 above.
* Liability for personal injury or death resulting from negligence in the course of carrying out its work
* The reasonable costs of repair or reinstatement of damage or any loss to your property, should this result from the negligence of Edinburgh Plumbing Company.
* Edinburgh Plumbing Company will not hold any responsibility for any damage suffered to a part of any property where the damage is in whole or in part a consequence of a defect or weakness in that part of the property.
* Edinburgh Plumbing Company will not hold responsibility or liability for damage caused whilst investigating and repairing any plumbing, gas or drainage work, including blockages. This includes but not limited to; the removal of bathroom suites, panels or furniture, tiles and tiling, floorcoverings (carpet, rugs, laminate, wood, tiles etc), internal and external walls where pipework is/has to be routed and other damages as a result.
* If damage to plaster and brickwork is caused, it will be the customer’s responsibility to make good. We cannot accept responsibility for any damage to wallpaper, paintwork, tiles, carpet, furniture etc. Any silicone work does not carry any guarantee.
* It is your responsibility to protect items of furniture, furnishings, fixtures and fittings. We
will make reasonable efforts not to cause damage. It is suggested that the customer remove items that are considered to be a problem. If items remain within the working area or access areas, it is the responsibility of the customer to protect such items.
* Edinburgh Plumbing Company will endeavor to protect any vehicles parked within work or access areas from damage, dust or other contaminants, but it is the responsibility of the customer to remove such vehicles from the area before work commences. If a vehicle remains within any work or access areas Edinburgh Plumbing Company will not be held liable.
9. Guarantee Of Works
Edinburgh Plumbing Company will guarantee works for 6 months. This does not include defective parts which will be referred to the manufacturers own warranty. If an item installed by Edinburgh Plumbing Company is or becomes defective and is not attributed to the installation provided by Edinburgh Plumbing Company, then further costs may be applied to remove any defective item and install any replacement provided by the manufacturer, unless the manufacturer provides free fitting of any defective part by their own engineers. It also does not include the wear and tear of perishable items such as, but not limited to, O-rings and washers.
10. Boiler installation
All installations of boilers are subject to the terms set out in section 6. Any inherent faults within the boiler will be referred to the manufacturer for repair under the terms of their warranty period. Manufacturer warranties will only remain valid if there is a clear record of annual servicing of the appliance carried out by a Gas Safe Registered Engineer.
11. Boilers servicing
The annual servicing of a boiler does not constitute as a repair. If a boiler or any of its parts are defective this will not be included in the cost of a service and will incur further charges. A service ensures the SAFE running of the appliance and regular cleaning helps to prevent any breakdown of components. However, it is not a guarantee that components will not break down. There is no timeframe or guarantee provided with a service in relation to boiler faults or breakdown of components. Some faults may be apparent at the time of servicing in which instance Edinburgh Plumbing Company will notify the customer and discuss a plan and cost of repair. The cost of a service does not include any materials such as, but not limited to, seals…which may need replacing for safety reasons due to age/wear and tear.
12. Boiler Repairs
Edinburgh Plumbing Company has the right to charge a diagnostic fee for any boiler repairs, particularly if testing is required. The repair of one component does not guarantee any other interlinked components which may have been put under undue stress relating to the original fault. Any obvious stress to interlinked components will be discussed with the customer and advice will be given on any courses of action or increased charges. During the repair or replacement of parts within a boiler other, unrelated parts may need to be removed to access the fault. Should any seals need to be replaced due to this the cost of this will be added to the original price of works.
13. Service Valves
* Edinburgh Plumbing Company will not be held responsible for any service valves within the property that become defective whilst being used for their intended purpose. This includes, but is not limited to, external and internal stop taps, isolation valves, drain off points and radiator valves and bleed points. It is the responsibility of the homeowner to maintain and up-keep any service valves that need to be used to carry out works. If a service valve becomes defective during its intended use Edinburgh Plumbing Company will advise the customer and will discuss any relevant courses of action and charges to repair or replace.
14. Liability For Property Maintenance
It is the responsibility of the home owner to ensure the property and everything therein remains in a good, well maintained condition. Edinburgh Plumbing Company will not accept liability for working on un-maintained water, gas, waste or heating systems. Edinburgh Plumbing Company will accept liability only for the specific work they have carried out. If a situation such as, but not limited to, leaks or blockages should occur whilst working on any part of the systems mentioned herein, they shall incur further costs to rectify. Edinburgh Plumbing Company will assess the job and will always provide advice where any obvious signs of distress, poor condition or incorrectly fitted pipework or parts are apparent.
15. Safe Working Area
It is the responsibility of the homeowner/tenant to ensure all pets are kept out of the work and access areas for the duration of the job. It is the responsibility of the homeowner/tenant to ensure all pets are secure from escape and do not hinder the carrying of equipment to and from the property or the job itself. Edinburgh Plumbing Company will not accept liability for any pets that escape the property whilst they are in attendance. It is the responsibility of the homeowner/tenant to ensure all non qualified personnel are removed from the room or area of work whilst the job is in progress for Health and Safety reasons.
16. Access
It is expected that the customer will provide full access to the site where work is to be carried out. Parking of work vehicles will be within 50 meters of the property in order for work to commence. If a parking permit is required Edinburgh Plumbing Company will expect an up to date and relevant permit to be supplied by the customer at the start of works and this permit will last for the estimated duration of the job. Should any parking charges be incurred due to the customer’s negligence of providing adequate access or permits then Edinburgh Plumbing Company reserves the right to add these charges to the final invoice. If, before work commences and a quotation is accepted it is apparent that parking charges will be incurred then Edinburgh Plumbing Company will include these charges within the quotation. It is the customer’s obligation to inform Edinburgh Plumbing Company of any difficulties or parking arrangements before accepting quotation.